Help for the online store

Explanation for the help video: Create new user

How to create a new user.
Have your travel card number ready. The travel card number is on the back of the travel card.
On the FRAM Online store's front page, press the "Email and password" button.
You will then arrive at the online store's login page. Press the "Create new user" button at the bottom of the page.
In the "Create a FRAM user with e-mail and password" dialog box, enter your e-mail address, a password of your choice, and your password once more. Then press the "Create profile" button.
You should now have received an e-mail with a link to confirm your e-mail address. Check your junk mail if you have not received the email.
In the dialog box "Confirm your email", press the button "My email has been confirmed".
In the "Profile information" dialog box, enter your first name, surname, and it is optional if you enter your mobile number. Then press "Next".
In the "Consent" dialog box, you can tick the box for consent to contact you via e-mail. Consent is optional, but we recommend ticking these off.
Then press "Next".
On the "Add travel card" page, enter your travel card number (9 digits), then press the "Add travel card" button.
If you do not have a travel card, you can press the "Skip" button.
You have now created a user, and should see the "My profile" page, which is the first page in the online store when you have logged in.

Explanation for the help video: Buy ticket

How to buy a ticket.
Log in to the FRAM Online store and click on "Buy ticket".
You can choose between 3 ticket groups, but the video shows a purchase of a period ticket for a route for 30 days.
Tap on the period ticket you want to buy. In the video, select "Period ticket for a distance (zones)".
Whether the ticket should last for 30 days or 7 days.
Choose the correct passenger category: Student, adult, child or senior.
Choose which stop you will get on the bus, and which stop you will get off. The ticket is valid in the entire zone or the zones the journey passes through.
You can now see the price for your ticket in the top right. Click on "Go to summary" for a summary and payment of the ticket.
Select payment method: Vipps, Visa or MasterCard.
If you choose to pay by card, you can tick "Save payment card" to avoid entering the payment information the next time you buy a ticket.
Press "Proceed to payment".
Enter your payment information and press "Pay" if you pay by bank card. If you choose Vipps, you make the purchase in the app.
You have now bought a ticket, and you will return to "My profile" in the online store.
You can see your purchased tickets under "My tickets".
You can also repeat your last purchase at the next period.
Take the travel card with you when you are out traveling. Have a nice trip!

Explanation for the help video: Buy ticket for others

How to buy a ticket for others.
Have the travel card number for the person you are buying for ready. The travel card number is on the back of the travel card.
Log in to the FRAM Online store and press "Buy for others".
Then press "Add new person".
You must write a name for the person you are going to buy for, for example a first name or nickname. Press "Save person".
Press "Show" at the bottom right to display the profile of the person you have added.
Then press "Add travel card".
Enter the travel card number (9 digits) and press "Save".
You can now buy a ticket for this person.
Read the text of the help video "Buy a ticket" for help in making a ticket purchase.
Remember your travel card when traveling. Have a nice trip!