Help for the appHere you will get help to easily get started with using the app.Assistant To watch this video, you must accept functional cookies. Explanation for the help video: AssistantSearch for travel and buy a ticket in the FRAM appThe app works best if it has access to your locationThe app starts in "Assistant"Press "Buy tickets" if you know which tickets you needYou can buy tickets for the express boat here, not in travel searchSearch for travel to find the itinerary and the right ticketSearch for travel from where you are, or press in the search field for more choicesYou can enter the location or address you are traveling fromYou can choose to travel from where you are nowOr you can choose on the map where you will travel fromWrite the location, address, or on the map where you want to travel toYou can search for the location or address you want to travel toBus icon indicates bus stopAirplane icon indicates airportChoose, the right location for youChoose if you want to have a departure now, or a later departureClick on "filter" to select the type of transport you want to useChoose preferred departure. Remember that the itinerary sometimes shows what time you need to leave to catch a departureYou see the itinerary from where you are now until you arrivePress "Buy ticket"Check that the details are correct. Whether the ticket is to start now or laterPress "For payment"Pay with Vipps or another payment methodPreferred payment method: Vipps, Visa or MasterCardPress "To payment" to complete the paymentYou now have a valid and active ticketPress "Show details/control" to bring up the QR codeScan the QR code when you get on the bus or at a ticket inspectionYou can easily find your ticket on the app's start pageFavourite location and favourite departures To watch this video, you must accept functional cookies. Explanation for the help video: Favourite location and favourite departuresAdd favourite location and favourite departures in the FRAM appThe app works best if it has access to your locationPress "Add favourite location" to more quickly search for a trip thereType in the search field to search, and choose the right location from the search resultEnter a short name and add an icon for your favourite locationPress "Save a favorite location"You now have a favourite location on the start page that you can tap on to quickly search for travelYou can also press "Add favourite departure" to add your favourite departure to the start pageSearch for bus stops or from the listChoose the line you want to travel withPress "Close" to return to travel searchYou can now see the next times for your favorite departure on the start pageMap To watch this video, you must accept functional cookies. Explanation for the help video: MapHow to use the map function in the FRAM appThe app works best if it has access to your locationYou can find a shortcut to the map at the bottom of the menuYou can see where you are on the map, and the nearby bus stopsTap on a bus stop for more informationYou can see how you get to the bus stop and how many meters it is to get thereOr you can choose whether you want to travel to or from this bus stopYou see the next departures from the bus stopChoose a departureYou get an overview of the bus stops with expected departuresYou see when the bus last passed a stopAnd you can see the bus directly on the mapFollow the bus on the map as it drivesDepartures To watch this video, you must accept functional cookies. Explanation for the help video: DeparturesHow to find departures in the FRAM appThe app works best if it has access to your locationYou can find departures in the menu at the bottom of the screenChoose between the nearest bus stopsOr search for the location you are traveling fromSelect the bus stop you want to leave fromYou see the next departures from the bus stopChoose the departure that suits you bestYou see all the departures for the bus with timesYou see the stop the bus last passedAnd you can see the bus directlyFollow the bus as it drivesTickets To watch this video, you must accept functional cookies. Explanation for the help video: TicketsFind and buy tickets in the FRAM appYou can find and buy tickets in two waysYou can press "Buy tickets" on the start pageOr you can choose it at any time in the menu at the bottomIf you have active tickets, you will find them at the top rightYou can repeat previous purchasesYou can choose between a single ticket and a period ticket for busesYou can choose between a single ticket and a period ticket for express boatsAt the very bottom you will find a period ticket for the entire countyYou can press "Show info" to get more information about each ticketSelect the right passenger categorySelect the right zone(s) in which the ticket should be validWhen the ticket will startAnd press "To payment"Pay with Vipps or another payment methodYou now have a valid and active ticketPress "Show details / inspection" to display a valid ticketScan the QR code when you get on the bus or at a ticket inspectionThe ticket is available on the start pageBuy ticket for others To watch this video, you must accept functional cookies. Explanation for the help video: Buy ticket for othersPress "Buy tickets" on the start pageOr in the menu at the bottomSelect the ticket you want to buy for others, in this example “Single ticket for bus”Select travellersRemove ticket for adult if you want to buy a different ticketScroll all the way downSlide the button to the right where it says “Buy for others”Select travellers and press «Confirm choice» to continueControll the selected travellers, zone(s), and whether the ticket starts now or laterPress «Continue» to send the ticket to othersEnter the phone number for the person receiving the ticket.The person receiving the ticket must be logged in to the FRAM app to get the ticketPay with Vipps, Visa or MasterCardPress “Tickets sent to others” to view tickets sent to othersYou will find information about the ticket and which phone number the ticket is sent toThe ticket is availble on the start page of the person you have bought forMy user To watch this video, you must accept functional cookies. Explanation for the help video: My userChoices and settings in the FRAM appYou can find choices and settings for your user at the bottom right of the appUnder "My account" you will find key information and choices for your userUnder "Settings" there are several useful optionsChoose desired category for future purchases, for example adult, child or seniorYou can choose to use the ticket on another mobile phone (does not apply to others)You can choose between light and dark apparance of the appChoose what the start page should be when you open the app"Assistant" is the default start pageThe app can also start in "Departures"Or in "Tickets"Choose between Nynorsk, Bokmål or EnglishNew functions can be tested in the "New features" menuAdd or delete locations or departures under "Favourites"Information and choices about privacyAnd at the bottom of the menu you will find links to info and pricesOther explanations for the app ReceiptIn the app, you can choose to send a receipt for the ticket by e-mail.Press My user in the menuSelect Ticket history and find the ticket for which you need a receiptPress Show details and Get receipt sent at the bottom of the ticketEnter the e-mail to which the receipt should be sent and press SendStart the ticket earlierWhen you have a ticket with a later start, and need to use the ticket earlier. You can choose to start the ticket immediately instead.When you have bought a ticket with a later startGo to the ticket you have purchased and press Start ticket nowAnd in the message that appears, press Confirm and startNow you can board and use your ticket.Push notificationHow to turn on push notification for the ticketGo to My user in the menu at the bottom right of the appUnder Settings, select NotificationsHover over for push notification and if you want notifications for single tickets and period tickets