Please check our frequently asked questions before contacting us. There, you will find answers to most questions. We have limited staff available to respond to phone inquiries, but we will do our best to reply quickly to your written inquiries. Phone hours are from 10:00 AM to 11:00 AM on weekdays.
Send contact form
You must use the contact form to send written inquiries.
Contact form
If it concerns travel guarantees or refunds, you should use the refund form or the travel guarantee form.
Other ways to contact us
Although customer service will primarily be digital, it will still be possible to contact FRAM by phone. Those who have difficulties using our digital channels can call FRAM on weekdays between 10:00 AM and 11:00 AM at phone number +47 71 28 01 00.
Travel planner and deviation information can be found both on our website and in the FRAM app.
Traffic Terminals and Waiting Areas
At the traffic terminal you will get help and answers to questions about the public transport service.
Opning hours for the waiting area
Monday-Friday 07.00-20.00
Saturday 09.00-18.00
Sunday 12.00-22.00
Opening hours for the counter
Monday-Friday 09.00-16.00
Telephone
+47 404 89 690
Location
Moavegen 1, 6018 Ålesund
At the traffic terminal you will get help and answers to questions about the public transport service.
Opening hours for the waiting area
Monday-Friday 07.00-22.00
Saturday 08.00-22.00
Sunday 11.00-22.00
Opening hours for the counter
Monday-Friday 08.00-16.00
Telephone
+47 71 21 34 80
Location
Hamnegata 35, 6413 Molde
Note! The waiting are is temporarily closed. We are changing the door.
At Campus Kristiansund you will find a waiting area and toilets for travelers.
Opening hours for the waiting area // closed until further notice
Monday-Friday 07.00-22.00
Saturday: 09.00-18.00
Sunday: 12.00-22.00
Location
Fosnagata 16A, 6509 Kristiansund N
There is also a waiting area at the express boat quay in Kristiansund.
Opning hours for the waiting area
Monday-Saturday 07.00-23.00
Sunday 12.00-23.00
Location
The Travel Complaint Handling Body
We work to solve the cases in a good way. However be aware that you can have the case dealt with further by the Travel Complaint Handling Body (Transportklagenemda). The case must be sent to the handling body within four weeks after receiving the reply from FRAM Customer Service Centre.
Privacy
It's important that you know what we do to process the personal information from you.
Related information