Contact us

Do you have any questions, feedback, or complaints? We are here to help you.

Please check our frequently asked questions before contacting us. There, you will find answers to most questions. We have limited staff available to respond to phone inquiries, but we will do our best to reply quickly to your written inquiries. Phone hours are from 10:00 AM to 11:00 AM on weekdays.

Send contact form

You must use the contact form to send written inquiries.

Contact form

If it concerns travel guarantees or refunds, you should use the refund form or the travel guarantee form.

Other ways to contact us

Although customer service will primarily be digital, it will still be possible to contact FRAM by phone. Those who have difficulties using our digital channels can call FRAM on weekdays between 10:00 AM and 11:00 AM at phone number +47 71 28 01 00.

Travel planner and deviation information can be found both on our website and in the FRAM app.

Traffic Terminals and Waiting Areas

The Travel Complaint Handling Body

We work to solve the cases in a good way. However be aware that you can have the case dealt with further by the Travel Complaint Handling Body (Transportklagenemda). The case must be sent to the handling body within four weeks after receiving the reply from FRAM Customer Service Centre.

Privacy

It's important that you know what we do to process the personal information from you. 

Related information