Ticket refunds

Did you buy a ticket that you will not use? Find out how you can apply for a refund. 

Apply for a ticket refund

Apply for a refund

If you have bought a ticket in the FRAM app or the online store, it is enough to send a contact form to FRAM Customer Service Centre with the customer number and order ID for the purchase. A refund form is not required.

When are you eligible for a refund? 

  • You will not be travelling with us anymore. If you move, are on a sick leave, or change the way you travel. 
  • You bought a ticket for the wrong distance, category, or time/date. We will make a refund for an incorrect ticket if you buy a new, correct ticket. The refund will be calculated from the time you purchase the new ticket. 

We will make refunds for the following ticket types 

  • Period ticket 7 days: You may have a refund for remaining, unused days. 
  • Period ticket 30 days: You may have a refund for remaining, unused days. 
  • The county-wide tickets FRAM Ung, FRAM Student, FRAM Vaksen and FRAM Honnør:  You may have a refund for remaining, unused days.
  • Travel cards: You may have a refund for the remaining cash value on the travel card. 
  • Single tickets when an error has been made during the purchase and a new, correct ticket has been bought. 

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