Did you buy a ticket that you will not use? Find out how you can apply for a refund.
Apply for a ticket refund
Apply for a refund
If you have bought a ticket in the FRAM app or the online store, it is enough to send a contact form to FRAM Customer Service Centre with the customer number and order ID for the purchase. A refund form is not required.
When are you eligible for a refund?
- You will not be travelling with us anymore. If you move, are on a sick leave, or change the way you travel.
- You bought a ticket for the wrong distance, category, or time/date. We will make a refund for an incorrect ticket if you buy a new, correct ticket. The refund will be calculated from the time you purchase the new ticket.
We will make refunds for the following ticket types
- Period ticket 7 days: You may have a refund for remaining, unused days.
- Period ticket 30 days: You may have a refund for remaining, unused days.
- The county-wide tickets FRAM Ung, FRAM Student, FRAM Vaksen and FRAM Honnør: You may have a refund for remaining, unused days.
- Travel cards: You may have a refund for the remaining cash value on the travel card.
- Single tickets when an error has been made during the purchase and a new, correct ticket has been bought.
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