To claim a refund, you must submit the travel guarantee form along with receipts no later than 2 months after the incident.

Apply digitally for travel guarantee.

If we cannot offer you a new itinerary, as described in point 3c, we will cover the cost of a taxi or other alternative transport if you stay more than:

• 30 minutes late on trips under 1 hour by up to NOK 750
• 60 minutes late on trips between 1 and 3 hours by up to NOK 1000
• 90 minutes late on trips over 3 hours by up to NOK 1500

Refund for delayed or canceled departure

The right to a refund applies in the event of a canceled departure or delay of more than 90 minutes. In that case, you should either get:

• refund for paid ticket within 7 days, or
• new itinerary at the same price and on the same travel terms 
• information about new itinerary within 30 minutes. If you do not receive information within 30 minutes, you can instead choose alternative transport and have the expenses covered according to the refund rates.

Compensation for delayed arrival

Ved forseinka framkomst kan du krevje kompensasjon for billettprisen etter følgande satsar:  

• One hour for a journey with a fixed duration of up to four hours. We refund 25 % of the ticket price. 
• Two hours for a journey with a fixed duration of more than four hours, but not more than eight hours. We refund 25 % of the ticket price.  

If you travel with a period ticket, and you have been affected of delayed arrival more than three times in the course of a month, you will receive compensation according to the rules above. 

If the delay is more than double what is given in the points above the compensation shall amount to 50% of the ticket price.
Compensation under NOK 50 will not be paid.

The travel guarantee does not apply if:

• it is 30 minutes or less until the next departure according to the timetable.
• if you have been informed about the delay or cancellation of the departure on the FRAM's website, or another suitable place, before departure time.

The travel guarantee also does not apply if the delay or cancellation occurs due to circumstances beyond the control of FRAM or the operator. This is the case as (for example):

• frozen fjords
• strong winds and currents
• accidents for which the operator cannot be blamed
• nationwide strike
• public injunction and prohibition
• pandemic
   

As well, the travel guarantee does not cover losses resulting from delays, e.g. lost dental appointment, work engagement, train departure or flight departure.