Frequently asked questions

Check if you can find the answer to your question here before contacting us. We have gathered the most frequently asked questions and provided answers to them here.

Our staff for phone support is limited, but if you can't find the answer to your question here, please use the contact form to get in touch with our customer service.

Route information is available in the travel planner.

FRAM-appen

I’m having technical issues with the FRAM app

Here are a few steps you can try:

Restart the app: Close the app completely and open it again.
Restart your phone: Turn your phone off and on again.
Update the app: Check if you have the latest version of the app in the App Store or Google Play.
Log out and log in again: Sign out of the app completely and then sign back in.

We recommend enabling automatic updates in your phone settings.

If this doesn’t solve the problem, feel free to contact our customer service via the contact form.

How can I tell if the times are in real-time or not?

How do I delete my account?

If you wish to delete your account, you can do so in the app. Go to My Profile and then select Edit My Profile. There, you will find a button labeled Delete My Profile.

Note: Do not delete your profile if you have active tickets. Use your tickets first, or contact customer service if you are entitled to a refund. Active tickets will be lost if you delete your profile.

Can I add money to an account in the FRAM app?

How do I delete a favorite?

Between Ålesund and Nordfjordeid, there are some departures where I can't buy a ticket through the FRAM app. What should I do?

For departures between Ålesund and Nordfjordeid, FRAM and VY have a ticketing partnership. Currently, we do not have a technical solution in the FRAM app for these routes. For departures where the route number starts with "VY," you can either buy a ticket through the VY app if you wish to pay in advance, or you can pay when you board the bus. The fare will be the same as if you had paid in the FRAM app. FRAM’s pricing applies to the section between Nordfjordeid and Ålesund, and there is no need to book in advance for this segment.

Nettbutikk

How do I use the online store?

What should I do when the person I'm buying for has their own profile?

If the other person already has a travel card linked to their own customer profile with FRAM, we recommend that they use their tickets until they expire. Once all their tickets have expired, they can delete the travel card from their profile.

After that, you can add the other person as a new individual in your own profile and link their travel card there. You will then be ready to purchase new tickets on behalf of that person.

I have purchased a period ticket on the bus and want to register my travel card in the online store. How do I do that?

If you lose your ticket, we can only assist you if your card is registered with us. A travel card purchased on the bus is an unregistered card, so you need to register it afterward for us to assist you in case you lose it.

When you register your card yourself through the online store, you will need to answer a verification question to confirm that the card belongs to you. Please follow the instructions provided in the online store to complete the registration process.

How many people can I buy for?

Pris og sone

Can I pay for freight and send something by bus or boat?

How do I pay for the ferry?

I have a period ticket in one zone and need to travel to another zone. What’s the best option for me?

If you have a period ticket in Ålesund and need to travel to Kristiansund, for example, you should purchase a single ticket for the zones beyond Ålesund. This means you will need to buy single tickets for the Molde and Kristiansund zones as well.

Remember to validate your single ticket when you pass the zone border, especially if you purchased the ticket in the app.

How often do I need to travel per week for a period ticket to be worthwhile?

Example for adults within 1 zone:
If you travel more than five times within a zone per week, it is more economical to purchase a period ticket instead of single tickets.

Single ticket: 46 NOK x 5 trips x 4 weeks = 960 NOK
Period ticket for 30 days: 847 NOK

Example for adults within 2 zones: If you travel more than three times within two zones per week, a period ticket is also the better option.

Single ticket: 96 NOK x 3 trips x 4 weeks = 1152 NOK
Period ticket for 30 days: 1172 NOK

How was the zone division established?

We have analyzed extensive data from our system to facilitate the easiest possible travel for our passengers. Special attention has been given to the travel patterns of commuters to minimize the number of passengers crossing zone borders when traveling to and from work. We also hope that the zones are easier to understand.

The zone structure is determined by the County Council and is politically established, as is the fare level (price per zone).

Can I use my ticket in other zones as long as each journey only takes place in one zone?

What type of ticket do I need to get the family discount on weekends?

On bus journeys during Saturdays, Sundays, and public holidays (with the exception of May 17th), you, as an adult or senior, can bring up to four children under 18 years of age for free, as long as the travel distance is the same and within one zone.

You can purchase a regular single ticket in the app and scan the ticket as usual, or buy it on board from the driver (note that this incurs an additional charge of 20 NOK on the price).

Why do I have to pay an additional charge when buying a ticket from the driver?

In Møre og Romsdal, almost all buses and boats are equipped with card terminals, and you can also pay with cash. However, we prefer that you purchase tickets in advance through the app or online store!

The onboard surcharge is a measure to ensure that public transport runs more punctually. Therefore, it's important that as many people as possible buy tickets in advance. This way, everyone can reach their destination more quickly—and it’s cheaper.

From Rindal and Heim, there is a ticket collaboration with AtB for residents of these municipalities. How does this work?

Residents of Rindal and Heim can travel on certain routes operated by AtB using a shared ticketing system. This collaboration allows you to use a single ticket for travel on both FRAM and AtB services, making it easier for passengers to transfer between different transport systems.

For detailed information on routes, ticket prices, and how to purchase these tickets, you should check the official websites of both FRAM and AtB, or contact their customer service for assistance.

Contact form