Help and contact

Frequently asked questions Questions and answers about the app, online store, prices and zones.
Contact us Contact form, telephone and traffic terminals.
Lost property For property lost on buses, express boats and ferries.
Ticket refunds For tickets and remaining value on a travel card.
Travel guarantee When the bus or express boat didn't arrive.
Ticket inspection Penalty fee, payment and complaint.
Privacy and terms Privacy statement, terms of travel, terms of use and fare regulations.

Customer Service Centre