Transport Regulations approved by the Norwegian Ministry of Transport and Communications on 27th February 2004.
Chapt. I Passengers
§ 1 To whom do the regulations apply
These transport regulations apply to travel with public buses in Norway and constitute a contract between the passenger and the carrier that provide transport.
§ 2 Embarkation and disembarkation
Embarkation and disembarkation shall only take place at designated stops. If it is safe and in accordance with the road traffic regulations, stops may in exceptional circumstances take place outside of designated stops.
§ 3 Fares and exchange rates
The carrier is obliged to use the price regulations, including discount schemes, approved by the authority that the Ministry of transport has appointed as pricing authority for the line or bus company in question. The price regulations may also contain conditions for periodic tickets that are not used.
Information about fares and discounts must be available to the passengers, including information about refund practices, and where to direct an inquiry about this.
§ 4 Tickets
The right to travel is contingent on having a valid ticket. A ticket is to be purchased or a travel card is to be shown for inspection on embarkation, unless other solutions for payment has been introduced. Passengers are responsible for checking that they have received the correct ticket and change. To the extent that it is possible, any complaints should be made immediately on site.
If a passenger is unable to buy a ticket at the appropriate time, this is to be made known to the driver/personnel as soon as possible and before disembarkation.
Passengers must carry their ticket throughout their journey, and they must show it to the driver or inspector on request.
Passengers who are unable to present a valid ticket during an inspection are obliged to pay a penalty charge corresponding to twice the amount for the single journey fare for the distance, with a minimum fee of NOK 300. Cards that are misused or attempted missed can be retrieved by the personnel. A receipt must be issued.
Passengers who refuse to pay the penalty charge can be reported to the police, cf. the General Civil Penal Code (“Straffeloven”) Section 403.
Pursuant to the professional transport act of 21 June 2002 no. 45 § 33, passengers without a valid ticket may be detained. Conditions for detainment of passengers must be specifically approved by the Ministry of transport for each carrier’s terms and conditions.
§ 5 Conduct
Passengers are obliged to show consideration for other passengers and to comply with normal safety rules. Seat belts and other safety equipment shall be used where provided.
Passengers must not obstruct the driver's view or in other ways disturb the driver.
§ 6 Smoking and alcohol/drugs
Smoking and the consumption of alcoholic beverages or other intoxicants is prohibited on means of transport.
§ 7 Disturbances
The driver or other personnel can refuse to admit passengers who are clearly under the influence of alcohol or drugs, or who in some other manner behave in a way that inconveniences or causes discomfort to other passengers. Passengers who behave indecently or who in some other manner inconvenience other passengers can be expelled from means of transport.
§ 8 Rules concerning passenger liability
Any damage caused by passengers to means of transport or fixtures and fittings shall be compensated pursuant to the general rules relating to compensation of damages.
Chapt. II Luggage
§ 9 Hand luggage
Each passenger can free of charge bring along easily handled objects (hand luggage) with a total weight not exceeding 20 kg. The luggage must be stowed so that it does not inconvenience other passengers or obstruct people getting on and off.
§ 10 Other luggage/goods
For a fee, heavy or large items can be brought provided there is room available and the driver/personnel deems it safe. Such items must be stowed according to the directions from the driver/personnel.
Prams and pushchairs can be brought along, provided that there is room for them, and they must be placed in the manner prescribed by the driver and other personnel.
Bicycles that can be dismantled or folded can be transported in the luggage compartment. Other bicycles will only be accepted on vehicles with a bicycle rack or other suitable equipment/storage space, as long as there is space and the driver deems it safe.
§ 11 Animals
Personnel/drivers of means of transport are not obliged to admit live animals. The driver/personnel determines whether an animal can be brought on board. Dogs must be kept on a leash during transport and be placed so that they do not inconvenience other passengers. Animals that are aggressive or cause discomfort to other passengers in some other way can be removed from the means of transport during a journey.
§ 12 Liability and compensation for loss of or harm to luggage and/or persons
The carrier is not liable for the loss of or damage to objects brought along as free luggage unless it can be proved that the personnel have been negligent. In other respects, the liability of the carrier is regulated by the Automobile Liability Act (“Bilansvarsloven”) of 3 February 1961.
For goods that are transported against a fee pursuant to § 9, the carrier is responsible for loss or damage that occurs from the goods is place on the bus until it reached the destination. However, this does not apply if the loss or damage is caused by faults or negligence on the part of the passenger bringing the goods. On determining the compensation, act about road freight agreements of 20th December 1974 apply. The act’s § 32.2 stipulates that on domestic transport, the liability is maximum 17 SDR for each kilogram of the damaged goods’ gross weight.
(SDR - Special Drawing Right - is an international currency defined by the International Monetary Fund.)
§ 13 Claims
Anyone claiming compensation pursuant to § 11, must do this within reasonable time and without unfounded delay.
Chapt. III Liability and compensation
§ 14 The company’s liability in connection with delays and cancellations
As far as possible, the carrier shall endeavour to inform passengers about cancellations, delays and other disruptions to operations and inform passengers on how to act. Small delays must be expected.
Delays that exist when the transport agreement is entered into are viewed as accepted by the passenger.
If a service is delayed or is cancelled or interrupted en route, the carrier shall, depending on the circumstances in each individual case, arrange for alternative transport within reasonable time. What is deemed to be “within reasonable time” must be assessed in each case.
If alternative transport is not provided or is not provided within reasonable time, passengers have the right to claim compensation for the loss that has been incurred provided the carrier has acted negligent.
Any claim for compensation must be documented. Only direct loss is compensated. The passenger is required to limit the loss.
§ 15 Liability for harm to person
If a person is harmed the carrier is liable according to the conditions for the Automobile Liability Act («Bilansvarsloven”).
Chapt. IV Other stipulations
§ 16 Complaints
Any complaints about the carrier, personnel or the running of services must be addressed to the carriers office. This also apply to complaints over cards that have been retained according to the stipulations in § 4.
§ 17 Information about the terms and conditions
The transport regulations shall be carried on each vehicle when carrying out the types of transport that the terms and conditions apply to. The terms and conditions shall also be available for the passengers or information about where the terms and conditions can be found is to be provided. The name of the carrier and how to contact the company must also be specified.
§ 18 Validity
Each carrier kan apply additional transport regulations as long as they do not reduce the rights of the passenger pursuant to § 1-17 above.